Refunds & Returns

Last updated: August 18, 2026

Made to order

Every item is printed individually from the artwork you create, so we cannot accept returns or exchanges for change of mind, or because a different size, colour or phone model was chosen at checkout. Please check the preview and your selections before you pay.

If something is wrong with your order

If your item arrives misprinted, damaged, or defective, or if the wrong item was sent, email us at info@boboconsulting.com within 30 days of delivery with a photo of the item. We will remake it or refund you in full, at your choice. You do not need to ship the item back unless we ask you to.

If your parcel does not arrive

Contact us if tracking shows no movement for 7 days, or if the parcel is marked delivered but you have not received it. We will investigate with the carrier and remake or refund your order.

Changing or cancelling an order

Email us as soon as possible. We can usually change the artwork, address, size or model before the item enters production, which is typically within a few hours of ordering. Once production has started we can no longer make changes.

How refunds are issued

Refunds go back to the original payment method through Stripe, our payment processor. Once we approve a refund it is usually issued the same day; your bank may take a further 5–10 business days to show it.

Contact

Bobo Consulting Inc.
1-8-1-703 Itachibori, Nishi-ku, Osaka 550-0012, Japan
info@boboconsulting.com

We reply in English, usually within one business day (Japan Standard Time).